Privacy Policy

1. Information We Collect

We may collect the following categories of personal information:

• Identity Information: Your full name, National ID number (where required for contracts), job title, and company name.
• Contact Information: Phone number, email address, physical address, and postal address.
• Transaction Information: Details of services requested or purchased, quotation information, invoices, and payment records.
• Communication Records: Messages, emails, or WhatsApp communications exchanged between you and Autoglow.
• Website Usage Data: IP address, browser type, pages visited, and time spent on our website (via analytics tools where applicable).

2. How We Use Your Information

• To provide, manage, and deliver the cleaning and facility maintenance services you have requested.
• To prepare and send quotations, invoices, contracts, and service agreements.
• To communicate with you regarding bookings, scheduling, service updates, and follow-ups.
• To comply with our legal and regulatory obligations under the laws of Malawi, including tax and business registration requirements.
• To improve the quality of our services based on client feedback.
• To respond to enquiries submitted through our website quote form.

3. Legal Basis for Processing

We process your personal information on the basis of: (a) contractual necessity — to perform services you have engaged us for; (b) legitimate business interests — to manage our operations and improve our services; and (c) legal compliance — to fulfil obligations under Malawian law, including the Companies Act and tax legislation. Where we rely on your consent, you may withdraw it at any time by contacting us.

4. Sharing of Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service delivery partners: Supervisors or sub-contractors engaged to deliver services at your premises, limited to information necessary for delivery.
• Financial institutions: Our bank (FDH Bank) in connection with payment processing and account management.
• Regulatory authorities: The Malawi Revenue Authority (MRA), the Registrar General, or any other lawfully authorised authority, where required by law.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Client and transaction records are retained for a minimum of seven (7) years in accordance with Malawian financial and tax record-keeping obligations. After this period, data is securely deleted or anonymised.

6. Data Security

We take reasonable and appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, destruction, or disclosure. Access to personal information within Autoglow is limited to staff who require it to perform their duties. Despite these measures, no method of transmission or storage is completely secure.

7. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Correct any inaccurate or incomplete information.
• Request deletion of your data where it is no longer necessary for us to hold it.
• Object to processing of your information for marketing or non-essential purposes.
• Withdraw consent at any time where processing is based on your consent.

To exercise any of these rights, contact us using the details in Section 9 below. We will respond within 30 days.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The most current version will always be available on our website with the date of last update clearly indicated. Continued use of our services after any update constitutes acceptance of the revised policy.

9. Contact Us

For any questions or concerns regarding this Privacy Policy or your personal data: